09 June 2024

Sync Clippings Helper doesn't work on Firefox releases packaged with Snap or Flatpak

There's a known issue affecting Firefox releases that are distributed with Ubuntu 22.04 and Fedora 40; both of these Linux distributions use Snap and Flatpak, respectively, to distribute software packages. Firefox releases that were installed via these package managers are unable to connect to Sync Clippings Helper.

A symptom of this issue is an error that appears when trying to open the Sync Clippings settings dialog from the extension preferences page:

The About dialog also shows that Sync Clippings Helper is not installed, even if it is:

To work around this issue, download Firefox for Linux from the Mozilla website and install that instead of from the default package manager in Ubuntu, Fedora or other affected Linux distributions.

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